Customers Responsibility

The customer is responsible for all data backups and must be done prior to the engineer being sent out.

All installation disks, software and driver disks must be easily at hand for the engineer.

There must be an active phone and or internet connection available when the engineer is on-site.

There must be mains power available on-site.

There needs to be easy access to all hardware and plugs in a safe working environment.

Fixed for Fixed Price Policy

Fixed for Fixed Price does NOT INCLUDE the cost of New: Hardware, Software or Data recovery.

Fixed for Fixed Price must be pre agreed prior to the engineer being sent out and can only be claimed with promotional flyer or advert.

Fixed for Fixed Price is to resolve one pre agreed fault which can take a maximum of 1 hour on-site time, after this the computer can be taken away for repair.

Fixed for Fixed Price coverers only a single device.

Fixed for Fixed Price does on run in conjunction with any other offers or promotions.

No-Fix-No-Fee Policy

Our No-Fix-No-Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer and must be pre agreed prior to the engineer being sent out.

The policy does not apply in the following cases: -

The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work.

The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software disc or product key.

The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the purchase of new hardware or software is required.

The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer has insisted on a time limit.

The engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component.

The policy does not apply to work related to data recovery, third-party issues, computer virus or spyware problems or to cases in which the computer has been struck by lightning.

The NFNF policy does on run in conjunction with any other offers or promotions.

Recommend a friend for support pack

Free for 6 months applies to your following year after your friend has subscribed to a full year of the same pack or greater.

The following are prohibited:

• Spamming (sending unsolicited e-mail or posting messages to irrelevant UsetNet news groups that do not explicitly allow advertising, with references to a site hosted on our servers)

• Sites containing pornographic material or sites which contain links to adult sites, sites encouraging illegal activity or racism, sites providing instructions of performing illegal activities.

• Violations and attempted violations of system & network security. Or any type of tampering with the system with the purpose to inflict harm.